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Terms & Conditions

Customer Service

Welcome to www.prestigeoffroad.com.au, a website provided by Prestige Off Road.   For all customer service and general inquiries please firstly correspond via email at sales@prestigeoffroad.com.au as this address is continually monitored. You will receive a response as soon as possible.

RETURNS POLICY

Upon receiving your item (s) unpack carefully and check that what you have ordered is correct. In the event that there is a discrepancy with your order please contact PRESTIGE OFF ROAD immediately by email, so that any concerns you may have can be addressed. Contact must be made with PRESTIGE OFF ROAD within 14 days from the postage date. We will do our utmost to make sure that any issue you may have is rectified as we pride ourselves on our customer service.

We advise customers when ordering, to make sure that your item is chosen carefully. Returns on items incorrectly ordered or change of mind will not be accepted.

Where items have a manufactures warranty and there is an issue with the item within the warranty period, the item must be forwarded to the manufacturer for repair work. Please remember to retain your PRESTIGE OFF ROAD tax invoice for warranty purposes.

In the event that an item is to be returned to PRESTIGE OFF ROAD all packaging must be intact and the item must not have been damaged or used. Postage on all returns will be at the purchaser’s expense, as is when purchasing goods from any retail outlet. Returns, exchanges or credits will incur a 25% surcharge, this charge is at PRESTIGE OFF ROADS’ discretion.

Should an incorrect item have been supplied, PRESTIGE OFF ROAD will pay for all postage provided the item is returned in it’s original packaging, complete and intact. Contact with PRESTIGE OFF ROAD must be made prior to any items being returned.

ORDER POLICY

For customers within Australia :  No minimum amount applies to your order. You can order as much or as little as you like. All prices listed are in Australian Dollars and include GST.  A freight charge applies to all orders and will be added to your order total at check out.
For customers outside Australia :  We are unable to process international orders however, you may place an order as a gift to someone in Australia.

Where and how to order

Simply click on the categories from the menu on the left and start browsing. Each item will have a "more info" button where you can learn more about the product. When you see an item you want to buy, click the "buy" button and it will be added to your shopping cart. Continue this process until you have finished. When you have finished shopping, click on "Shop Cart" situated at the top of the right panel of the website and it will show you what you have ordered. When you are happy, click "Proceed to checkout" and follow the prompts. You will be asked to complete some personal details including your name and address and you will be asked how you would like to pay for the order. Select the method of payment and follow the prompts.

Due to our commitment to ensure that your details are secure and safe, we will not take orders via email. We pay for a Secure Shopping Cart to ensure that all your personal information, including your credit card details are safe. If you feel that this way of shopping is impersonal, we understand, however your security is our priority.

Your payment options

We currently only accept:   Credit Card Payments

PRIVACY STATEMENT

Regarding your personal information

Prestige Off Road is committed to the new Australian privacy legislation in the way it collects, uses, secures and discloses personal information. The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes the prestigeoffroad.com.au Privacy Policy. We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

• Information you provide us when you purchase goods or services. This information will include your name, address and contact details.

• Information derived from communications between us and you. The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you purchase products or when you send us an email we will record your email address. We will not sell your information!

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

• To establish and maintain your relationship as a customer of Prestige Off Road.
• To provide the products and services you have requested from Prestige Off Road.
• To administer and manage those products and services.
• To answer your inquiry.
• For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Prestige Off Road which you would not like to receive, please contact us and we will remove your name from our mailing list or click the unsubscribe link in our emails.

Access to your personal information

In most cases, you can gain access to the personal information that Prestige Off Road holds about you, subject to some exceptions allowed by law. If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Security

Prestige Off Road will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not always a secure method of transmitting information. Accordingly, prestigeoffroad.com.au cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information.

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website. We suggest that you visit our website regularly to keep up to date with any changes. If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us on sales@prestigeoffroad.com.au


POSTAGE

Charges

Some areas may attract additional freight or postage charges to those shown in the checkout. By agreeing to the terms and conditions, you are accepting these charges.

Dispatch of your order

Your order will be dispatched by Courier within 72 hours of your payment clearing.  If there is any issue affecting this, you will be contacted by telephone.

Delivery

We endeavour to post your order within 72 hours of receiving your cleared payment. Orders are processed and dispatched during business hours only. Once your item is posted, delivery time will be dependent on the courier.  Please be aware that during peak times, postage can take longer. If ordering for Christmas please allow at least 10 days from the time your order. Although we attempt to keep to your times frames, no responsibility can be taken for order time frames as once it leaves our premises it is out of our control.
If ordering a large quantity of products, you may be required to collect your parcel from your local post office. In this case, a card will be left by the courier at your address to advise you of this.

Secure Shopping Cart

Our Secure Shopping Cart facility provides you with world class transaction security. At Prestige Off Road we use industry standard SSL 256 bit encryption on www.prestigeoffroad.com.au to provide absolute security for every sales transaction. This is how you can be assured of optimum security. You can now shop from home with the same credit card security as you do in the supermarket.


Thank you for taking the time to read our Customer Service information. If you have any questions, please do not hesitate to contact us sales@prestigeoffroad.com.au.